Payment & Delivery
Payment Information
We accept payments through PayPal, a well-known, trusted and secure online payment service.
You can use your existing PayPal account or, where available, pay by credit or debit card without creating a PayPal account.
When making a payment, you are temporarily redirected from Magnets4Fridge.com to PayPal's secure payment environment. Magnets4Fridge does not receive or store your complete credit or debit card details.
PayPal processes payment information under its own terms and privacy policy. We recommend reviewing PayPal's privacy and security information before making a payment.
After completing your payment, you can return to Magnets4Fridge.com.
Currency Conversion
Prices on our website can be displayed in euros (EUR), U.S. dollars (USD) and British pounds (GBP).
If your payment is made in another currency, your payment provider may automatically convert the amount using its applicable exchange rate. The final converted amount may therefore differ slightly from the amount shown on our website.
Delivery Information
We ship worldwide, including to Europe, North America, South America, Asia, Africa and Oceania.
Every Magnets4Fridge magnet is individually prepared and produced after an order is placed. Please allow up to 5 working days for production and preparation before dispatch.
Shipping Costs
Shipping costs are calculated automatically during checkout based on the total value of your order:
- Orders under €35: €7.00 flat shipping rate
- Orders of €35 or more: FREE shipping
Tracked Shipping
Where tracking is available for the selected shipment, we will provide you with a tracking number and a link or information that allows you to follow the progress of your shipment.
Tracking information is normally sent after your order has been prepared and dispatched.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Europe: 3–12 working days
- North America: 7–12 working days
- South America: 7–12 working days
- Asia: 5–15 working days
- Africa: 7–15 working days
- Oceania: 6–15 working days
These delivery times are estimates and may vary depending on the destination country, local postal services, customs procedures, public holidays, weather, transport disruptions or other circumstances outside our reasonable control.
If there is a significant problem with your order, we will contact you using the email address provided with the order.
Duties and Taxes
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Unless applicable law provides otherwise, these charges are the responsibility of the recipient.
Magnets4Fridge has no control over charges imposed by foreign customs or tax authorities. If you have questions about possible charges, please contact your local customs authority.
Where required by law, we declare the actual value and description of the goods and cannot provide false or reduced customs values in order to avoid or decrease duties or taxes.
Delivery Address
Please make sure that your shipping address is complete and correct before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, changing the delivery address may no longer be possible.
If a parcel is returned because the address supplied by the customer was incorrect or incomplete, additional shipping charges may apply if the order has to be sent again.
Returns, Damaged Items and Refunds
Personalized and Custom-Made Products
Many Magnets4Fridge products are individually produced according to the customer's selected personalization or supplied content.
Under applicable consumer law, the standard right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized.
This may include, for example:
- custom photo magnets created from a photograph supplied by the customer;
- magnets containing customer-supplied custom text;
- products individually produced according to specific customer instructions.
This does not affect your rights if a product is damaged, defective, incorrectly produced or does not conform to your order.
Damaged, Defective or Incorrect Products
If your magnet arrives damaged, defective, incorrectly produced or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- your order number;
- a short description of the problem;
- photographs of the product where useful.
We will review the issue and, depending on the circumstances and applicable consumer law, provide an appropriate solution such as a replacement, price reduction or refund.
Personalization does not remove mandatory consumer rights relating to defective or non-conforming goods.
Returns Where the Right of Withdrawal Applies
Where a product is not covered by an applicable exception and you have a statutory right of withdrawal, you may notify us within the applicable statutory period.
For EU distance purchases, this period is normally 14 days after receiving the goods where no legal exception applies.
Unless otherwise required by law or agreed by us, the customer bears the direct cost of returning goods when exercising an ordinary right of withdrawal.
Where a statutory refund is due, eligible payments will normally be refunded using the original payment method unless otherwise agreed.
Where required by applicable law, the refund also includes the cost of the least expensive standard delivery option originally offered. Additional costs resulting from a more expensive delivery method selected by the customer are not refundable unless required by law.
Return Address
Approved or legally required returns should be sent to:
AGD
Dragomelj 136 F
1230 Domžale
Slovenia, European Union
Before returning a product, please contact us at: