Privacy Policy
Magnets4Fridge respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how and why we use it, how long we keep it, with whom it may be shared, and what rights you have in relation to your personal data.
This Privacy Policy applies to the website Magnets4Fridge.com, customer accounts, orders, personalized and custom photo magnets, enquiries, photographer submissions and other services provided through the website.
1. Who We Are
The controller responsible for the processing of personal data is:
AGD
Dragomelj 136 F
1230 Domžale
Slovenia, European Union
For any questions concerning this Privacy Policy or the processing of your personal data, you can contact us using the details above.
2. Personal Data We Collect
Depending on how you use our website and services, we may collect and process the following categories of personal data:
- name and surname;
- email address;
- telephone number;
- billing and shipping address;
- country and delivery information;
- customer account information;
- order and purchase history;
- information about products, personalization options and delivery;
- correspondence and information you provide when contacting us;
- information relating to returns, complaints or refunds;
- photographs, images, text and other content uploaded for personalized or custom photo magnets;
- photographs and information submitted by photographers;
- newsletter subscription information, if you choose to subscribe;
- IP address and basic technical information relating to your browser, device or website session;
- information provided by payment or delivery service providers where necessary to process or fulfil an order.
We collect most of this information directly from you when you create an account, place an order, upload content, contact us or otherwise interact with our website.
3. How We Use Your Personal Data
We process personal data only where we have an appropriate purpose and legal basis.
Processing and Fulfilling Orders
We use personal data to:
- receive and process your order;
- prepare and produce personalized fridge magnets;
- process your selected text, national flag, year or other personalization options;
- create custom photo magnets from images you upload;
- process payments;
- arrange packaging and delivery;
- send order confirmations;
- send information about order status;
- provide shipment and tracking information;
- respond to questions concerning your order;
- handle returns, complaints and refunds.
This processing is generally necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal and Administrative Requirements
We may process and retain information where necessary to comply with applicable:
- accounting requirements;
- tax obligations;
- consumer protection requirements;
- legal record-keeping requirements;
- requests from competent public authorities;
- other obligations imposed by applicable law.
Customer Service
We use personal data to respond to enquiries, provide customer support, investigate problems and communicate with you concerning our products or services.
Website Operation and Security
Technical information may be processed where necessary to:
- operate the online store;
- maintain shopping cart and account functionality;
- protect the website and customer accounts;
- identify and prevent misuse or fraudulent activity;
- diagnose technical problems;
- maintain the security and reliability of the website.
Where applicable, this processing is based on our legitimate interests in operating and protecting our online store and providing our services.
4. Personalized and Custom Photo Magnets
When you upload a photograph, image, text or other content for a personalized or custom photo magnet, we use that content for the purpose of preparing, producing and fulfilling your order and providing related customer service.
Uploaded customer photographs are not included in our public magnet collection or used for advertising or promotional purposes unless you have separately agreed to such use.
By uploading a photograph or other content, you confirm that you are entitled to provide and use that content for the purpose of producing the requested product.
If an uploaded image contains identifiable persons, you are responsible for ensuring that you have the necessary right or permission to use the image for this purpose.
We may retain uploaded files for order administration, customer support, possible repeat production, complaints, claims or other legitimate purposes connected with the order. Files are deleted when they are no longer reasonably necessary for these purposes, subject to any applicable legal obligations or unresolved claims.
5. Photographer Submissions
Photographers may voluntarily submit photographs for possible inclusion in the Magnets4Fridge collection.
When you submit photographs, we may process:
- your name;
- contact information;
- submitted photographs;
- information relating to authorship;
- information concerning the licence or rights under which the photographs are provided.
If a photograph is selected for use, the photographer's name may be displayed on the relevant product page and may also be printed on the magnet or associated product material.
Submitted photographs may be retained for as long as they are included in, or reasonably required for, the Magnets4Fridge collection.
The conditions relating to ownership and licensing of submitted photographs are described separately in the relevant photographer information provided on our website.
6. Payments
Payments are processed through third-party payment service providers such as PayPal.
When you make a payment, information necessary to process the transaction may be provided directly to the payment service provider.
Magnets4Fridge does not receive or store your credit or debit card details.
Payment service providers process certain personal data under their own terms and privacy policies. We recommend reviewing the privacy information provided by the payment service you choose to use.
7. Delivery
To deliver your order, we may provide necessary personal data to postal, courier or other delivery service providers.
This may include:
- recipient's name;
- delivery address;
- country;
- contact information where required;
- information necessary to identify and deliver the shipment.
Only information reasonably necessary for delivery is provided.
8. Other Service Providers and Recipients
We may share personal data with third parties where necessary to operate our business, provide our services or comply with legal requirements.
These may include:
- payment service providers;
- postal and delivery services;
- accounting or professional advisers;
- competent authorities where disclosure is required by law.
Service providers receive only the information reasonably necessary for the relevant purpose.
We do not sell or rent your personal data to third parties.
9. International Data Transfers
Some service providers used by Magnets4Fridge may operate internationally or process personal data outside Slovenia or the European Economic Area.
Where personal data is transferred internationally, the relevant transfer is subject to the safeguards and requirements provided by applicable data protection law.
Third-party service providers may also apply their own international data-transfer mechanisms as described in their privacy policies.
10. Customer Accounts
If you create a customer account, we retain account information so that you can:
- sign in to your account;
- access your order history;
- manage your account information;
- use account-related features of the online store.
Customer account data may be retained while the account remains active and for an appropriate period thereafter where necessary for legal, accounting, security, dispute-resolution or other legitimate purposes.
You may contact us if you wish to request deletion of your account.
Deletion of a customer account does not necessarily mean that all information connected with previous orders can be deleted immediately. Some information may have to be retained because of legal, tax, accounting or other obligations.
11. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by law.
The retention period depends on the type of information and the reason for processing it.
In particular:
- order and transaction information may be retained for the periods required by accounting, tax, consumer protection and other applicable laws;
- customer account information may be retained while the account is active and afterwards where necessary for legitimate or legal purposes;
- customer correspondence may be retained where necessary for customer service, record keeping, complaints, claims or dispute resolution;
- custom photographs and uploaded content may be retained where reasonably necessary for order administration, possible repeat production, customer support, complaints or claims;
- photographer submissions may be retained for as long as they are relevant to the Magnets4Fridge collection;
- newsletter subscription information, where applicable, may be retained until you unsubscribe or otherwise withdraw your consent.
Where personal data is no longer required for an appropriate purpose or legal obligation, it should be deleted, anonymized or otherwise appropriately disposed of.
12. Newsletter and Marketing Communications
Magnets4Fridge may provide an option to subscribe to newsletters, product news or other promotional communications.
If you choose to subscribe, we may process your email address and related subscription information for this purpose.
Where consent is required, promotional communications will be sent on the basis of your consent.
You may unsubscribe at any time by:
Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
Purchasing a product does not automatically mean that you have agreed to receive unrelated promotional emails where consent is legally required.
13. Cookies and Similar Technologies
Magnets4Fridge uses cookies and similar technologies to support the operation, security and functionality of the website, remember user preferences and, where applicable, support analytics, referral or affiliate tracking and other website-related features.
Some cookies are necessary for the website to function properly, while others may be used for additional purposes such as remembering preferences, understanding website usage or measuring referrals.
Cookies and similar technologies may be used for purposes including:
- maintaining website and customer sessions;
- operating the shopping cart;
- enabling customer account functionality;
- remembering language and currency preferences;
- maintaining website security;
- referral or affiliate tracking;
- website performance and analytics where such functionality is used;
- other features necessary for operating or improving the website.
Related website components may, for example, use session, language, currency or referral-related cookies.
The duration of a cookie depends on its purpose. Some cookies expire when the browser session ends, while others may remain on your device for a longer period in order to remember preferences or support relevant website features.
Where required by applicable law, non-essential cookies or similar technologies are used only after the appropriate consent has been obtained.
You can control or delete cookies through your browser settings. Blocking cookies that are necessary for the operation of the website may prevent certain features, such as the shopping cart, customer account or saved preferences, from working correctly.
14. Links to Other Websites
Our website may contain links to websites operated by third parties.
Magnets4Fridge is not responsible for the privacy practices, content or security of third-party websites.
When you visit another website, the privacy policy and terms of that website apply.
15. Security of Personal Data
We take reasonable technical and organizational measures designed to protect personal data against:
- unauthorized access;
- unauthorized disclosure;
- alteration;
- accidental loss;
- misuse;
- destruction.
The Magnets4Fridge website uses encrypted HTTPS connections for communication between your browser and our website.
Access to personal data is limited to persons and service providers who require access for legitimate business or technical purposes.
However, no method of electronic transmission or storage can guarantee absolute security.
16. Exercising Your Rights
To exercise your data protection rights or ask a question about your personal data, contact:
You may also contact us by post:
AGD
Dragomelj 136 F
1230 Domžale
Slovenia, European Union
We may request information reasonably necessary to verify your identity before acting on a request.
Requests under the GDPR are generally required to be handled without undue delay and normally within one month.
17. Children's Privacy
The Magnets4Fridge online store is not specifically directed at children.
If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our website or services;
- new functionality;
- changes to service providers;
- changes in our data-processing practices;
- legal or regulatory requirements.
The latest version of the Privacy Policy will be published on this page.